Terms & Policies
TERMS & CONDITIONS
This online
store is operated by Peter Vincze, registered in Belgium under company number:
1033.008.428
Registered
address: Rue Godecharle 6. 1050 Ixelles Belgique
VAT Number:
BE1033.008.428
Contact: contact@spprint.be
2. Scope
These Terms
& Conditions apply to all purchases made through this webshop. By placing
an order, the customer confirms that they have read, understood, and accepted
these terms.
3. Products and Information
We make every
effort to provide accurate product descriptions, images, and pricing.
Colours may
vary depending on screen settings.
Availability
is subject to change without notice.
4. Ordering Process
A purchase
contract is formed when the customer completes checkout and receives an order
confirmation email.
The customer
is responsible for providing accurate and complete information during checkout.
5. Prices and Payment
All prices
are listed in EUR and include VAT unless otherwise stated.
Shipping
costs are displayed during checkout.
Orders are
processed only after successful payment.
Accepted
payment methods: We accept cash (for personal pickup orders only), bank
transfer, and credit/debit card payments processed securely via Stripe.
6. Shipping and Delivery
We ship to EU
countries and selected international destinations.
Delivery
times are estimates and may vary depending on the carrier.
We are not
responsible for delays caused by third parties.
7. Right of Withdrawal
Consumers
have the right to withdraw from the purchase within 14 days of receiving the
goods.
Exceptions
apply to personalised or custom-made items.
To exercise
the right of withdrawal, the customer must notify us via email.
8. Returns
Returned
items must be unused, unwashed, and original condition.
Return
shipping costs are borne by the customer unless the product is defective.
Refunds are
issued within 14 days after receiving the returned goods.
9. Warranty
Products are
covered by the legal warranty under EU law.
If an item is
defective, we will repair, replace, or refund it.
10. Liability
We are not
liable for indirect damages, loss of profit, or delays caused by third
parties.
Our liability
is limited to the amount of the customer’s order.
11. Privacy
Personal data
is processed in accordance with our Privacy Policy and the GDPR.
12. Dispute Resolution
Belgian law
applies to all contracts.
Consumers may
submit disputes via the EU ODR platform: https://ec.europa.eu/consumers/odr
PRIVACY POLICY
This Privacy
Policy explains how Peter Vincze (www.spprint.be) collects, uses, stores, and
protects personal data when you visit or make a purchase on our webshop.
We comply
with the General Data Protection Regulation (GDPR) and Belgian data protection
laws.
2. Data Controller
Company: Peter
Vincze
Registered
address: Rue Godecharle 6 1050 Ixelles Belgique
Company
number (BCE/KBO): 1033.008.428
VAT Number:
BE1033.008.428
Contact: contact@spprint.be
3. Personal Data We Collect
We may
collect the following categories of personal data:
-
Identification data: name, address, phone number, email
- Order
information: products purchased, payment status
- Payment
data: processed securely by third‑party payment providers
- Technical
data: IP address, browser type, device information
- Cookies and
tracking data (see Cookie Policy)
4. Legal Basis for Processing
We process
personal data based on:
- Contract
performance (order processing)
- Legal
obligations (invoicing, accounting)
- Legitimate
interest (fraud prevention, website security)
- Consent
(newsletter, marketing cookies)
5. How We Use Personal Data
We use your
data for:
- Processing
and delivering orders
- Customer
service and communication
- Payment
verification
- Improving
website performance
- Sending
newsletters (only with consent)
6. Data Retention
We store
personal data only as long as necessary:
- Order and
invoicing data: 7–10 years (legal requirement)
- Customer
service messages: up to 2 years
- Marketing
data: until consent is withdrawn
- Cookies:
according to Cookie Policy
7. Sharing Personal Data
We may share
data with:
- Payment
service providers
- Delivery
partners
- IT and
hosting providers
- Accounting
services
All partners
comply with GDPR and process data only as instructed.
8. International Transfers
If data is
transferred outside the EU, we ensure adequate protection through:
- Standard
Contractual Clauses (SCCs)
- Adequacy
decisions
- GDPR‑compliant safeguards
9. Your Rights
You have the
right to:
- Access your
data
- Correct
inaccurate data
- Request
deletion (“right to be forgotten”)
- Restrict
processing
- Object to
processing
- Data
portability
- Withdraw
consent at any time
To exercise your rights, contact us at: contact@spprint.be
10. Security
We implement
technical and organisational measures to protect personal data from loss,
misuse, or unauthorised access.
11. Complaints
If you
believe your data has been misused, you may contact the Belgian Data Protection
Authority:
Gegevensbeschermingsautoriteit
/ Autorité de protection des données
Website:
https://www.dataprotectionauthority.be
12. Changes to This Policy
We may update
this Privacy Policy from time to time. The latest version is always available
on our website.
RETURN & WITHDRAWAL POLICY
This Return
& Withdrawal Policy explains how customers may return products or exercise
their right of withdrawal when purchasing from our webshop operated by Peter
Vincze.
2. Right of Withdrawal (14 Days)
Consumers
have the right to withdraw from the purchase within 14 days without giving any
reason.
The
withdrawal period expires 14 days after the day on which the customer or a
third party designated by the customer receives the goods.
3. Exceptions to the Right of Withdrawal
The right of
withdrawal does NOT apply to:
-
personalised or custom-made products
- products
created based on the customer’s specifications
- digital
content delivered electronically once the download has started
- sealed
items that cannot be returned for hygiene reasons once opened
Print‑on‑demand items (e.g., custom prints, personalised designs) fall under the “custom-made product” category and are therefore excluded from the right of withdrawal unless defective.
4. How to Exercise the Right of Withdrawal
To withdraw
from the purchase, the customer must notify us by email at: contact@spprint.be
The customer
may use the EU standard withdrawal form, but it is not mandatory.
5. Return Conditions
Returned
products must be:
- unused
-
unwashed
-
undamaged
- in their
original condition and packaging (if applicable)
We reserve the right to refuse returns that do not meet these conditions.
6. Return Shipping Costs
Unless the
product is defective or incorrect, the customer is responsible for the cost of
return shipping.
We do not
accept packages sent “cash on delivery”.
7. Refunds
Once the
returned goods are received and inspected, we will issue a refund within 14
days.
Refunds are
made using the same payment method used for the original purchase unless
otherwise agreed.
8. Defective or Incorrect Products
If the
customer receives a defective, damaged, or incorrect item, they must contact us
within 7 days of delivery at: contact@spprint.be
We will
provide a replacement or refund at no additional cost.
9. Return Address
Returns must be sent to the following address:
Péter Vincze
Rus
Godecharle 6. 1050 Ixelles Belgique
(Please do
not return items without contacting us first.)
10. Contact
For any
questions regarding returns or withdrawal, please contact us at: contact@spprint.be
COOKIE POLICY
1. Introduction
This Cookie
Policy explains how Peter Vincze (www.spprint.be) uses cookies and similar
technologies on our webshop.
By using our
website, you can choose which categories of cookies you accept, except for
strictly necessary cookies.
2. What Are Cookies?
Cookies are
small text files stored on your device when you visit a website.
They help
improve website functionality, performance, and user experience.
3. Types of Cookies We Use
3.1. Strictly Necessary Cookies
These cookies
are essential for the website to function properly.
They cannot
be disabled.
Examples:
- shopping
cart functionality
- checkout
process
- security
and authentication
3.2. Functional Cookies
These cookies
allow the website to remember your preferences.
Examples:
- language
settings
- saved
preferences
3.3. Analytical / Performance Cookies
These cookies
help us understand how visitors use our website.
We use them
to improve performance and user experience.
Examples:
- Google
Analytics (IP anonymisation enabled)
3.4. Marketing / Advertising Cookies
These cookies
track browsing behaviour to show personalised ads.
They are only
activated with your explicit consent.
Examples:
- Meta
Pixel
- Google Ads
remarketing
- TikTok
Pixel
4. Third‑Party Cookies
Some cookies
are placed by third‑party services integrated into our
website.
These
providers may process data outside the EU but must comply with GDPR safeguards.
5. Cookie Consent
When you
visit our website for the first time, a cookie banner appears.
You may:
- accept all
cookies
- reject non‑essential cookies
- customise
your preferences
You can
change your preferences at any time via the “Cookie Settings” link.
6. How to Disable Cookies
You can
disable cookies in your browser settings.
However,
disabling essential cookies may affect website functionality.
7. Data Retention
Cookie
retention periods vary depending on the type:
- session
cookies: deleted when you close your browser
- persistent
cookies: stored for a defined period (e.g., 6–24 months)
8. Changes to This Policy
We may update
this Cookie Policy from time to time.
The latest
version is always available on our website.
9. Contact
For questions
about cookies or data protection, contact us at: contact@spprint.be
LEGAL NOTICE
This webshop
is operated by:
Peter Vincze
Registered in
Belgium under company number (BCE/KBO): 1033.008.428
Registered
address: Rue Godecharle 6. 1050 Ixelles Belgique
VAT Number:
BE1033.008.428
Email: contact@spprint.be
2. Legal Form
Legal form of
the company: Sole proprietorship
3. Prices
All prices
displayed on the webshop are shown in EUR and include VAT unless otherwise
stated.
Shipping
costs and any additional fees are clearly indicated during checkout.
4. Intellectual Property
All content
on this website (images, graphics, text, designs, logos) is the property of Peter
Vincze or its licensors.
Reproduction
or distribution without permission is prohibited.
5. Hosting Provider
Our website
is hosted by:
Rackforest Zrt.
1132 Budapest, Hungary, Viktor Hugo utca 11 5 em. B05001.
VAT number: 32056842-2-41
Tel.: +36 1211 0044
6. Contact
For
questions, complaints, or legal inquiries, please contact us at:
contact@spprint.be
COMPLAINT HANDLING POLICY
1. Introduction
This
Complaint Handling Policy explains how customers can submit complaints
regarding products, orders, or services provided by Peter Vincze.
We aim to
respond to all complaints quickly, fairly, and professionally.
2. How to Submit a Complaint
Customers may
submit complaints by email to: spprint.be@gmail.com
Please
include the following information:
- full
name
- order
number
- description
of the issue
- photos (if
applicable)
3. Response Time
We
acknowledge all complaints within 2–5 business days.
A full
response will be provided as soon as possible, usually within 14 days.
4. Complaint Resolution
Depending on
the nature of the complaint, we may offer:
- replacement
of the product
- refund
- repair (if
applicable)
-
clarification or additional information
We always aim to find a fair and reasonable solution.
5. Disputes and Escalation
If the
customer is not satisfied with our response, they may use the EU Online Dispute
Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
This platform is operated by the European Commission and helps consumers and traders resolve disputes out of court.
6. Belgian Consumer Protection Authority
Customers may
also contact the Belgian consumer protection authority:
FPS Economy /
FOD Economie
Website:
https://economie.fgov.be
7. Contact
For any questions or complaints, please contact us at: contact@spprint.be